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Enterprise Case Management System

A new approach to case management

Case managers in the insurance and financial services industries today face a landscape of unprecedented complexity. No longer limited to documents and data, cases today may involve image, video, and even 3-D files, and expectations for omnichannel customer experience have never been higher.

Imagine case management done right: inbound documents, images, and videos are sorted automatically with AI, and case managers with the most likely responses at their fingertips, with straight-through processing for the most common response workflows.

Case management software without compromise

Legacy systems have failed to adapt to the pace of change, and offer a disjointed, high-touch case management experience that doesn’t scale to meet 21st-century challenges.

Docdil brings all the content and data you need together from any application or repository, with an open-source, low-code platform that delivers full case management capabilities with one modern, holistic solution.

What is Case Management?

Take case management further

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Content federation

Search and retrieve relevant documentation regardless of format, type, size, or location in the organization, and integrate content and process automation for greater efficiency and added value

Content Federation
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Artificial intelligence

Use AI to classify and distribute content, examine prior case history and suggest solutions, and automatically identify and provide helpful information for insured based on claims.

AI for Content
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Low-code development

Develop new case management applications in days or weeks, not months or years, and quickly adapt to changing regulatory requirements or evolving technology stacks.

Low-code Platform

Robust case management software capabilities

The Docdil Platform also offers a full range of traditional features, including:

• Ingestion
• Classification
• Search
• Browse
• View
• Check-in/out
• Lock
• Document editing
• Version control
• File sharing
• Security
• Audit

Don't take our word for it.

See what analysts and customers are saying about using Docdil for case management solutions, read our report for in-depth knowlege.

Discover why Gartner has recognized Docdil as a Visionary in the Magic Quadrant for Content Services Platforms.

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This paper is for claims executives looking optimize the claims process and improve the customer experience with STP and virtual claims handling.

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Read what our users say.

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